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Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.
Built-In FAQs help your user search problems and find solutions without having to reach out to your support team. Manage your FAQs through the admin dashboard anytime and anywhere.
"A happy user may not give you a 5 star review but you can't avoid a bad review from an unhappy customer. We at UWC have been able to reduce 40% of unhappy customer inquiries with almost zero development efforts, yes ZERO!"
How about a chat like communication of your support team with your customer? A real-time conversation with your users from within the app.
"I have always wondered why can't we have a live chat support feature in our app?. I was really happy to find out its already out there and works great with just few lines of code. devContact is a permanent module of our every product now."
Customers can attach screenshots from their mobile gallery to help you diagnose and fix issues faster. Device and app logs can be fetched anytime by your support team to help your technical team with issue resolution.
"Our support teams waste no time asking device details which frankly many customers don't know where to get them. All this detail is part of the ticket. Requesting a screen shot for additional help is like a button click away."
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